Delivery & Return Policy

Delivery Policy

At Gift Box Go, we are committed to ensuring that your shopping experience is as smooth and efficient as possible. Please review our delivery policies below for more information on how we handle shipping and deliveries.

Processing Time

  • All orders are processed within 1-2 business days.
  • Orders placed after 2 PM will be processed the following business day.
  • We do not ship on weekends or holidays.

Shipping Rates and Delivery Times

  • We offer standard shipping across the country. Delivery times typically range from 5-7 business days, depending on your location.
  • Shipping rates are calculated at checkout based on the shipping option you choose and the delivery address.
  • Expedited shipping options are available at an additional cost.

International Shipping

  • Currently, we ship only within [Insert country, e.g., the United States]. For international orders, please contact us for availability and shipping rates.

Order Tracking

  • Once your order is shipped, you will receive a confirmation email with your tracking number. You can use this to track the progress of your delivery.

Shipping Delays

  • Occasionally, there may be delays due to circumstances beyond our control (weather, customs, etc.). If your order is significantly delayed, we will notify you by email.

Return Policy

We want you to be completely satisfied with your purchase from Gift Box Go. If for any reason you are not, we offer an easy return process.

Returns

  • You have 7 days from the date of delivery to return an item for a full refund or exchange.
  • To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
  • Some items, such as personalized or final-sale items, are not eligible for returns. Please check product descriptions for return eligibility.

How to Return an Item

  • To initiate a return, contact our customer service team at [Insert contact details] with your order number and reason for the return.
  • We will provide you with a Return Authorization Number (RAN) and detailed instructions on how to send the item back to us.
  • Please note that return shipping costs are the responsibility of the customer unless the item received is damaged or incorrect.

Refunds

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Original shipping costs are non-refundable.

Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange for a replacement or a full refund, including any shipping costs incurred.

Exchanges

  • If you would like to exchange an item for a different size or style, please contact us to confirm availability. Exchanges are subject to stock availability.

If you have any further questions regarding our delivery or return policies, feel free to reach out to our customer service team at customerservice@giftboxgo.com.